Privacy Policy

Vena Mobile Health Inc. (“Vena”) cares deeply about your privacy. We take your personal information seriously and have committed to protecting it following this privacy policy. This privacy policy will provide you with information regarding how Vena uses your personal information that is collected, used, and informs you of the choices you have with how this information is disclosed.

This privacy policy applies to all personal information that is collected via email, phone, and in person. Also, information that is collected via the website at www.venamobilehealth.com, any third-party interactions from affiliate links or applications also falls into compliance to this privacy policy.

Before booking a service with us please read the privacy policy along with the terms and conditions. *Link terms and conditions page here*.

After you have read through both the Privacy Policy and the Terms and Conditions you are consenting to the use of your personal information for the sole purpose of the requested service.

If you do not feel comfortable with these terms and conditions, then it is advised not to book and use the services available. Vena can change and or modify this policy without notice which may apply to any personal information that has been provided about you prior to these changes. You will be notified when changes have been made to this policy by updating the date the revisions were made at the bottom of the policy. If you chose to continue to book and use Vena’s services then you are agreeing to the changes of the Privacy Policy.

How information is Collected by you

The personal information you provide while inquiring, booking and during the services is any information that you may use to identify yourself includes but is not limited to: your first and last name, mailing address, email address, phone number, or any other information defined as protected health information under the Health Information Act (HIA).

The types of personal information that Vena collects about you includes that from our affiliates, third parties, and business partners. Your personal information is voluntarily provided to Vena. There will be records kept of correspondence which includes phone numbers and email addresses, services booked, feedback you provide, completed survey’s, financial information prior to confirming your requested service.

Third Party Interactions

Vena Mobile Health Inc. has social pages such as Instagram, Facebook and LinkedIn. Any interactions with those platforms or accounts may collect personal information that you have made available which includes your platform identification, profiles that are associated with those social media platforms which includes your profile picture, friends list, the groups you are apart of and interact with and any information that you have made public. When you are interacting with Vena’s social media pages you are authorizing Vena to collect, store, and use such information and content in accordance with this Privacy Policy.

Tracking Cookies

Vena may use cookies to collect additional personal information automatically as you interact with the services and to personalize your experience with the Services. Tracking cookies can also be used to collect information about your online activities over time and across third party websites or other online services.  

Tracking cookies are used to recognize your browser and remember certain information such as user names (User ID’s) when you return to the website. It is important to have these cookies in place so we can ensure your experience is smooth sailing.

Third party service providers who may use information about your visits to the website and other websites to target advertisements for products and services available. Vena does not control the types of information collected and stored by these third-party cookies and you should check their website for more information on their tracking cookie policy. Google is a third party such as “Google Analytics” which is a service that tracks and reports website traffic.

Some web browsers may provide an option to decline and or remove cookies from your browsers.

How Vena Uses Your Information

Your personal information is used in the following ways:

  • Communication regarding your requested services

  • Booking your services

  • Contacting you regarding your booking services

  • Carrying out our obligations and enforce our rights to arising from any contracts entered into between you and Vena, including invoicing and billing services.

  • Contacting you regarding upcoming promotions.

  • Notifying you regarding policy changes.

  • Tracking your site visits to our website.

  • Maintaining legal and regulatory compliance.

  • Protecting you, others, and our business including without limitation using information for fraud prevention.

  • Enforcing compliance with our terms and conditions and privacy policy.

Sharing and Disclosing Information

Your personal information may be disclosed to third party companies that are hired to assist with our services. These third-party service providers are bound by contractual obligation to keep all personal information confidential and use it only for the purpose for which we disclose it to them.

Vena may share your information with our affiliates to provide the services you have requested.

By law there may be circumstances where Vena will be asked to provide your personal information in coordination with regulatory authorities in response to lawful requests which may include reporting HIV and other sexually transmitted disease results to the public health regulatory bodies.

Where your information is stored

Vena stores all your personal information within two factor authentication platform that is stored on a Verified Private Network (VPN) and behind firewalls.

Contact us

If you have any questions or would like further information, please feel free to contact us at info@venamobilehealth.com